Hey @switchingsocial@mastodon.at,
I'm looking for an (ideally FOSS) alternative to TeamViewer.
I need to support less tech-savvy people using Windows as well as Linux on their computers - and of course it would be great to serve all of them using the same tool...
Most of the host systems don't have a static IP address, and I'm afraid I can't VPN into their local LANs.
Any idea?
Please feel free to retoot - I'm looking forward to any suggestions 
#askthefediverse
@tetrapyloctomist @switchingsocial I am using #Guacamole with 60+ connections, #RDP, #VNC, #SSH. Check the install script for Debian/Ubuntu in this doc: https://wiki.debian.org/Guacamole
@switchingsocial@mastodon.at
Hi @magicfab
Thanks for sharing your experience with us!
Please correct me if I'm wrong: from what I understand #Guacamole seems to be a pretty nifty solution for remote access to Linux machines - at least I don't see a Win installer? 
If I can't manipulate router settings (for DynDNS & Port Forwarding) and can't VPN into a local network - how do I connect to a computer with a dynamic IP address? And to different computers in the same NAT? 😳
@tetrapyloctomist @switchingsocial
What part of TV are you replacing?
Guacamole runs on a GNU/Linux server on target LAN. From it you connect to RDP (Win), VNC (Win/Linux), SSH (Linux) on your LAN. In your situation you can use a reverse SSH tunnel to a third party server + 2FA auth. A lot of pieces but it works. Requirement: VNC installed/RDP enabled.
Compare TV licensing vs. professional sysadmin/consulting fees, make a budget. I can help if you don't have the time or experience to do it.
@magicfab @switchingsocial@mastodon.at
OK, so I guess I got the concept of using #Guacamole all wrong 😊
In order to access the other computers in my (all windows) office, I would place a separate computer there, run Linux and install #Guacamole.
After that I can make a connection to the Linux machine from outside (Port Forwarding needed?) and from there I can connect via VNC or RDP to the Windows machines?
@tetrapyloctomist exactly :) port forwarding is best if possible.
@magicfab
Which protocols do you use for remotely accessing windows computers? #RDP for administration? #VNC for remote help?
What kind of machine (cores/speed, ram) would be required as a server to run #Guacamole in order to provide a good user experience for the #RemoteAccess?
Sorry if I'm asking too many questions
@tetrapyloctomist Protocols: yes, RDP steals the session and VNC can share it so RDP on some servers, VNC all the rest of Win desktops. It's a VM with 2GB of RAM, 32G storage on multi0core host.